about us

Yes, We are a registered NDIS Service Provider

We can assist you with the following NDIS support categories:

0136 Group/Centre Activities

0132 Support Coordination

0125 Participate Community

0120 Household Tasks

0117 Development-Life Skills

0116 Innova Community Participation

0115 Daily Tasks/Shared Living

0114 Community Nursing Care

0111 Home Modification

0108 Assist-Travel/Transport

0107 Assist-Personal Activities

0106 Assist-Life Stage, Transition

0102 Assist Access/Maintain Employ

0101 Accommodation/Tenancy

Services can be accessed through self-referral or third-party referral utilizing the following approach:

• Contact Shafi Care Pty Ltd via:

  • Email: info@shaficare.com.au

  • Phone: 0450669060

and the manager will be able to answer any of your questions and arrange a suitable time to meet with you.

The NDIS self-directed funding model allows Participants control over major decisions including which service provider or services you require.

Shafi Care Pty Ltd Partners with you and supports you to manage your funding package. All referral enquiries will be responded to by the appropriate manager on the same day that it is received.

A representative from Shafi Care Pty Ltd will arrange a time and place to meet with you and discuss your needs and your goals and how our services could support you.

We will develop a personal plan with you and agree on how we will support you and the nature of the support. We will also be in regular contact with you and regularly review and up-date your plan.

Participants are required to advise Shafi Care Pty Ltd if he/she is going to be absent from the service or a scheduled meeting. We ask that a minimum of 24 hours’ notice is provided, notice can be provided in any acceptable communication format being phone, email, voice mail message or face to face.

• Participants need to take responsibility for the results of any decisions they make.

• Participants are to play their part in actively participating in the service.

• Participants need to respect the property of Shafi Care Pty Ltd.

• Participants need to be punctual.

• Participants need to provide accurate information about themselves.

• Person Responsible / Participant Representative/Parent/Guardian responsibilities

• Person Responsible / Participant Representative Parent or Guardian will act in a way that respects the rights of the Participant and staff.

• Person Responsible / Participant Representative / Parent or Guardian will speak to the staff and make requests in respectful ways.

• Person Responsible / Participant Representative/ Parent or Guardian will share appropriate information only with the correct people.

• Person Responsible / Participant Representative/ Parent or Guardian will work with the Shafi Care Pty Ltd’s representative to ensure information is correct and clearly explained.

We provide you with the support that you need to build your confidence and maximize your potential. Working in partnership with you we will assist you to explore all your options and apply a creative and effective methodology to assist you to manage your funding package and achieve your goals.

Our approach is not a one size fits all approach, you are an individual, your aspirations and support requirements will differ to other individuals who we support. We will tailor our support services to meet your needs.

You can decide how much decision-making you will like. We can also assist you to become independent in managing your financial services.

Participants are our organizational focus; we at Shafi Care Pty Ltd acknowledge your rights and actively promote your rights through our services and service delivery model. As Participants of Shafi Care Pty Ltd there are also expectations and standards in place to support a strong and mutually agreeable partnership.

• The Participant has access to all information about themselves held by the organisation.

• In cases where a Participant has a legal guardian or advocate appointed to act on their behalf, the rights of the guardian or advocate are to be acknowledged and respected to the extent stipulated in the guardianship or advocacy arrangements

• The Participant, with their permission, their person responsible must be involved in decisions about their plan. Plans will be developed including goals, activities, services and time frames.

• The Participant will be made aware of the standard of service, which they can expect. Services will be provided in a safe manner which respects the dignity and independence of the Participant, is responsive to the social, cultural and physical needs of the Participant and their family.

• The Participant’s services should be decided with the Participant’s agreement. Participants have the right to refuse a service.

• The Participants have a right to complain about the service they are receiving without fear of being disadvantaged.

• Complaints by Participants will be dealt with fairly, promptly and without discrimination. The Participant may involve an advocate of their choice to represent his/her interests.

• A person-centred approach will ensure the Participants' views and choices will be at the centre of all planning and evaluation of the service maximising social participation and cultural inclusion.

• Participant’s rights to privacy and confidentiality will be respected at all times.

• Participants have a right to information and support to understand and exercise their legal and human rights.